Customer Success Intern
On-site, Hybrid- Antwerp, Vlaams Gewest, Belgium
COMMERCIAL
Job description
At The Park Playground, we're on a mission to make virtual reality accessible, enjoyable, and captivating for all ages. Our signature "free-roam" playing fields set the stage for unforgettable experiences, offering an array of family adventures, competitive shooters, and immersive escape rooms. Our venues are more than just spaces; they're vibrant hubs with cosy bar areas, well-equipped meeting rooms, and an environment designed to foster excitement and wonder.
As a Customer Success Intern, you will gain experience in our Customer Support channels, providing customers with assistance in their online bookings. You will work along our Customer Success team to gain insight into our sales process, event management and invoicing.
Job requirements
What you’ll be doing
Assisting with incoming B2C sales inquiries, understanding each customer’s unique needs and providing tailored solutions that resonate
Assisting with the after-sales service, coordinating changes to existing bookings with accuracy, and serving as the bridge between internal teams
Assist in delivering outstanding events in collaboration with our Operations Team & Customer Success Coordinators.
Understand and participate in after-sales service and the creation of vouchers/gift cards.
Contribute to delivering exceptional customer service handling both tickets and calls from new and existing customers.
Learning from working alongside an experienced team of Customer Success Coordinators and Business Development Managers.
What you bring
Education - Studying Bachelor or Master in:
Customer Success/Business Development
Communication
Business
Other related field
Languages: Strong communication skills in Dutch and English is a must - knowledge of French is a plus
Comfortable learning new systems
Enthusiastic and positive attitude - eager to learn and be a part of the team
Problem-solving mindset, with an eye for detail
Motivated and ready to grow at a fast pace
What’s in it for you?
Minimum 2 months experience or longer
Valuable hands-on experience in Customer Success
Exposure to a dynamic and exciting start up culture
Remote work possibilities
Opportunities for personal development and growth
Join a team of 3 Customer Success experts
A designated mentor to help you through your internship and provide regular feedback
Location: This internship is based in Antwerp, Belgium. While remote working is a possibility, we seek someone comfortable to travel to our office in Antwerp to learn and work alongside our experienced team.
Curious and excited to start your journey in a vibrant company? We encourage your application, even if you don’t meet all the desired criteria. Join us for an exciting adventure at The Park Playground!
or
All done!
Your application has been successfully submitted!